Terms of Business

Last updated: 3 October 2026

1. About us and these terms

1.1 These terms apply when you buy services from ABJAK LTD, trading as "Abjak" (company number 13983797; registered office C/O Stuart Mcbain Ltd (Accountants), Unit 14 Tower Street, Brunswick Business Park, Liverpool, England, L3 4BJ; registered in England and Wales). Contact: [email protected].

1.2 These terms apply to purchases made through our website checkout and to any proposal, order form or statement of work that refers to them (we call each of these an "Order"). If an Order conflicts with these terms, the Order wins for that engagement.

1.3 Business customers only. Our services are sold only to businesses, in the UK, the US and elsewhere. By buying, you confirm that you're buying for the purposes of your trade, business or profession, and that you have authority to bind your business. Because our services are for business customers, consumer cancellation rights (such as the 14-day cancellation right under the Consumer Contracts Regulations 2013) don't apply. If you aren't buying for business purposes, please don't buy; contact us instead.

2. How the contract is made

2.1 Online checkout: choose an offer on our website, which takes you to our payment page run by Stripe. Check your details and correct any mistakes before you pay. The contract is formed when payment is confirmed. We'll email a confirmation. These terms are always available at abjak.com/terms.

2.2 Proposals: the contract is formed when you sign or accept the Order in writing, or pay the first invoice.

2.3 We keep a record of your Order, and you can ask us for a copy. Contracts are in English.

3. Our services

3.1 The services, deliverables, timeline and any assumptions are as described in the Order or on the offer page at the time you bought, for example:

• Discovery & Diagnosis: from $1,999 (USD). Scope and deliverables are as described on the offer page when you buy, and are confirmed with you at the kick-off session. We confirm the timeline in the Order (working estimate about 1 to 2 weeks).
• Pilot Sprint, Core Implementation and Managed Optimisation: scope, deliverables, timeline and price are set out in a written proposal or Order, agreed with you before any work starts.

3.2 We'll perform the services with reasonable care and skill.

3.3 Timelines are estimates. They depend on you giving us the access, information and feedback set out in section 5.

3.4 Results. We'll deliver the services described in the Order with reasonable care and skill, but business results (such as revenue, cost savings or time saved) depend on many factors outside our control. We don't guarantee any particular result or outcome.

4. Fees and payment

4.1 Fees are as shown at checkout or in the Order, in the currency shown there (Discovery & Diagnosis is priced in US dollars). Prices exclude VAT, which is added where applicable. You're responsible for any other taxes, duties or bank charges that apply to your payment.

4.2 Fees are payable in advance. Checkout purchases are paid in full at purchase. For invoiced work, each invoice is payable in advance of the work or stage it covers, unless the Order sets a different schedule.

4.3 If you pay late, we may pause the work until payment is made, and we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Expenses and third-party software costs (for example, AI platform or SaaS subscriptions for your business) are paid directly by you, or recharged at cost only with your prior written approval.

5. Your responsibilities

You'll:

• give us timely access to the people, systems and information we reasonably need
• make sure you have the right to share any data and materials with us
• review and approve deliverables promptly
• be responsible for decisions about using our recommendations and for your own regulatory compliance

6. Changes

Either party can ask for a change of scope. Changes that affect price or timeline need written agreement, e.g. by email.

7. Intellectual property

7.1 You keep ownership of your materials and data.

7.2 When you've paid in full, we grant you a non-exclusive, perpetual, worldwide, royalty-free licence to use the deliverables we create specifically for you, for the purposes of your business.

7.3 We keep ownership of our pre-existing know-how, methods, templates, code libraries and tools, including anything we develop that isn't specific to you. Where deliverables include them, you get a licence to use them as part of the deliverables.

7.4 Third-party software and AI platforms are subject to their own terms.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the engagement. This doesn't apply to information that is public, already known, independently developed, or that must be disclosed by law. These obligations last during the engagement and for 3 years after it ends (and for as long as information remains a trade secret).

9. AI tools and third-party platforms

We may use AI tools and third-party platforms to deliver the services. AI outputs can contain errors, so deliverables should be reviewed before you rely on them in live operations. We won't put your confidential information into AI tools that use customer data to train their models without your agreement.

10. Case studies and publicity

We'll only name you or publish results with your written permission.

11. Data protection

11.1 Each party will comply with UK data protection law (UK GDPR and the Data Protection Act 2018). Our Privacy Notice explains how we use business contact details.

11.2 Where we process personal data on your behalf (for example, your staff or customer data during Discovery & Diagnosis or a project), we act as your processor and you are the controller. The Order describes the data, purposes and duration of processing. As your processor, as required by UK GDPR Article 28, we will:

• process the data only on your documented instructions (these terms and the Order are your instructions), unless the law requires otherwise
• make sure anyone who processes it is bound by confidentiality
• keep it secure with appropriate technical and organisational measures
• use sub-processors only under written terms that give the same protection, tell you of any new ones in advance so you can object, and stay responsible for them
• only transfer it outside the UK with appropriate safeguards
• help you respond to data subject rights requests and meet your security, breach-notification and impact-assessment obligations
• tell you without undue delay after becoming aware of a personal data breach
• delete or return the data at the end of the engagement, as you choose, unless the law requires us to keep it
• give you the information reasonably needed to show we meet these obligations, and allow reasonable audits on reasonable notice

12. Liability

12.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited or excluded by law.

12.2 Subject to 12.1, we aren't liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.

12.3 Subject to 12.1, our total liability arising from or in connection with these terms and all Orders, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

12.4 We aren't responsible for delays or failures caused by events outside our reasonable control, or by your failure to meet section 5.

13. Cancellation, refunds and termination

13.1 Cancellation and refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

13.2 Either party may end an engagement by written notice if the other materially breaches these terms and doesn't fix the breach within 14 days of notice, or becomes insolvent.

13.3 On termination, you pay for work done up to the termination date and any non-cancellable costs already incurred. Sections 7, 8, 11, 12 and 17 continue to apply after termination.

14. Subcontracting and assignment

We may use subcontractors and stay responsible for their work. Neither party may assign the contract without the other's consent, except that we may assign it to a group company or successor business.

15. General

• These terms and the Order are the whole agreement for the engagement.
• If any part is found unenforceable, the rest still applies.
• If either party is slow to enforce a right, that party doesn't give up the right.
• No third party has rights under these terms.
• Notices go by email to the addresses in the Order.
• We may update these terms for future Orders. The version in force when you ordered applies to that Order.

16. Statutory rights

Our services are for business customers only (see 1.3). Nothing in these terms excludes or limits any right or liability that can't be excluded or limited by law.

17. Governing law and disputes

These terms, and any dispute arising from them or the services (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. This applies to clients in the US and elsewhere unless the Order says otherwise. Before going to court, both parties will try to resolve disputes by discussion between senior contacts for 30 days.